Big Bad Toy Store ( www.bbts.com ) Personal Review

Review and Why I chose Big Bad Toy Store as a Sponsor | Original Post Date: February 26, 2012 | Last updated: February 26, 2012

February 26, 2012

The Big Bad Toy Store (BBTS) (www.bbts.com) is one of the main stores I shop when looking to buy transformers, and specific figures that readily not available in the US locally. This is the reason why I approached them for Sponsorship.

My entry here is my personal account & review of Big Bad Toy Store.

I first discovered Big Bad Toy Store, back in 2009 looking for a ROTF Soundwave which at that time was hard to find. I ended up buying the figure at BBTS and that figure today is now my Royal Soundwave Custom, since then I have continued to shop there for Transformers and specific figures such as Video Game figures particular games by Capcom such as Megaman and Street Fighter and Military Figures particularly McFarlane's Military, but... that isn't even a smallest sliver of what this BBTS has to offer.

Maybe it is shame on me to only purchase from few of their lines, yet…

The amount of product lines BBTS has is VASTTTTTT… covering almost every major video game, comic, old school toy line, anime, and manga. Extremely VAST like Over 1,750 product lines, over the top and bigger than any figure shop I know based in the US.

You can see for yourself here (It will take you awhile to scroll through.) or click on the picture to the left which is a screen shot just the first 2 page scrolls.

Customer Service

BBTS's service for the customer is simple, you order and you get what you ordered. =) In the very slight chance you don't, I hear customer service is great! I say I hear because personally I never had a need to speak with them, which is the best customer service you can get IMO. =D Also based on reviews and BBB reviews BBTS has a high reputation in resolving any customer issues. You can always google this further yourself.

Packaging

Packaging and shipping is well done. Costs are normal and they use some premium packing materials in order to keep your orders as safe as possible from any shipping damages. To show you, a buddy of mine from procustomizers.com, primo-customs has provided me some pictures of his latest BBTS order via Pile of Loot. Pictures below...

BBTS offers a unique way to save on shipping with a Pile of Loot feature which is what Primo used in the pictures above. That order is about 4 months of piling. (more later below)

Better Business Bureau Rated

Another unique about BBTS is they are the only US hobby/toy store that is not a chain business I know of to have a Better Business Bureau (BBB) rating. The BBB rating by the way is consistent for my personal experiences with them so far an A+ which is the highest rating possible.

In my personal opinion I believe this is due to BBTS founders being very much involved. They are still answering emails and personally doing business with their partners & customers. Which I feel gives the business soul or a spark. Also the staff is small less than 50 people. Which I believe says a lot because you can't run successful business on a small staff without them being dedicated. I know this first hand because growing up my dad poured his heart into his business and it was very successful.

Cons

For Cons, I couldn't think of any so I have reviewed others reviews stating that the prices on some items are at premium, yet you do get what you pay for and BBTS prices to do match up or are lower than most stores like themselves. Also since BBTS is stocking imports such as TFC Toys Hercules, and rare items that you will not see on the shelves of Toys R Us or any chain store the price is justified. So, after doing my homework and considerations, I personally don't see it that as a CON at all.

One thing I do appreciate, which I think many others do as well is the option to offset the natural cost of certain items via PILE OF LOOT. Pile of Loot allows you to save shipping cost by purchasing pre-orders and items and having them sent at the same time. You can read more here.

Closing

In closing, BBTS is a great store to purchase Transformers figures and any video game, comic, sci-fi, manga, old school toy line and anime figures and/or products you may enjoy. The selection is huge, customer service offers a lot of security and provides confidence in shopping and if you don't believe me you can also find tons of positive customer reviews online as well.

-Chonosmoon

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